The Basics
How do I login in?
Use this link to login.
How do I retrieve my username and password?
Use this link to retrieve your user name and password.
What if I don't know which email address is linked to my account?
You'll need to call us at 805-239-4287.
How do I view my Allocation?
Use this link to view your Allocation. (you will need your user name and password)
Important Dates - Spring 2012 Release
Allocation opens - Thurs. 2/09/12
Last date to add wines - Mon. 2/27/12Club wines charged (all members that did not add to their order) - Wed. 2/29/12
Last date to change delivery address without additional charges - Tues. 3/06/12
Ship date - Mon. 3/12/12 (weather permitting)
Earliest pick-up date - Fri. 3/09/12 and Sat. 3/10/12- Note: reservation for event required
Normal pick-up date - Sun. 3/11/12 thru 6/04/12 (if you need longer just let us know)
Allocation
What is the difference between my Club Release and my Allocation?
Your Club Release is the set of wines that is automatically charged to your account twice annually.
Your Allocation is the additional wine you are welcome to purchase if you would like to add to your Club Release.
How do I add to my Club release via allocations?
Use this link to view the wines that can be added to your club release. Add whichever wines you'd like and proceed to check-out.
Club
What if I only want my standard Club Release?
You have two choices; you can check-out now or do nothing and we'll automatically charge your account on Feb. 29th. We recommend checking out now because, you can double check your shipping/pick-up preferences, as well as, use a different credit card.
What is in this seasons Club Release?
Use this link to see your Club Release. (you will need your user name and password)
Can I substitute wines in my standard Club release?
Unfortunately we are not able to substitute wines.
What is the difference between my Allocation and my Club Release?
Your allocation is the additional wine you are welcome to purchase if you would like to add to your club release. Your Club Release is the set of wines that is automatically charged to your account twice annually.
Shipping and Pick-ups
How do I change my shipping/pick-up preferences?
Use this link to change your shipping/pick-up preferences
When is my last day to change shipping/pick-up preferences?
You must change your shipping preferences before your Spring order is processed
When will the Spring 2012 wines be shipped?
Weather permitting (and unless a delay is requested) all orders will ship on March 12, 2012
Can I delay my ship date?
Yes, use this link to request a delayed shipping date
When can I pick-up my wines?
If your order processed successfully your wines will be ready for pick-up starting March 11, 2012 please contact us to make a reservation to pick-up your wines. If you purchased tickets to one of the member pick-up events on either Fri. March 9th or Sat. March 10th you are welcome to pick-up your wines at the event.
What shipping services are available?
UPS ground is available for all deliveries. California, Arizona and parts of Nevada can request Golden State Overnight during check-out.
Sales Tax Policy
Why do you collect sales tax for out of state deliveries?
To legally deliver wine we must have a permit issued by the state where the wine is being delivered. A condition for holding those permits is that we collect sales tax for the delivery state.
What tax rate will I be charged?
You will be charged the current sales tax rate based on the delivery state. All pick-up orders are charged CA sales tax.
Visiting the Winery
Do I need a reservation to taste?
A reservation is required for all visitors to the winery.
Do I need a reservation to just pick-up my wines?
Please contact us to make a reservation to pick-up your wines.
